Customer Quality Service Form
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• My order was processed accurately.

• When I had a question, the Customer Service Representative answered my questions promptly.

• The Customer Service Representative gave helpful suggestions regarding the details of my order and the products ordered.

• The Customer Service Representative took the time necessary to answer my question in a satisfactory manner.

• When the Customer Service Representative did not know the answer to a question he/she researched back to me in a timely manner.

• When I made a change to my order, the change was processed quickly and correctly.

• The Customer Service Representative was knowledgeable about our products.

• The Customer Service Representative maintained a positive attitude and professionalism at all times.

For service have you been a user of our products

Less than a year

1-2 years

3-5 years

More than 6 years

For service and quality for this order, how would you rate Security Manufacturing?

Met expectations

Exceed expectations

Did not meet expectations

Please tell us how we might have improved our products and service to you during your last experience with a Customer Service Representative?